Vehicle Hire Coordinator / Customer Service Advisor

  • Job Reference: TMDVHCoord
  • Date Posted: 16 December 2021
  • Recruiter: Massenhove Recruitment
  • Location: Work from home
  • Remote Working: 100% remote working possible
  • Salary: On Application
  • Sector: Customer Service and Sales
  • Job Type: Permanent
  • Contact: Tony Martin
  • Email: tmartin@massenhove.co.uk
  • Telephone: 0333 121 8000

Job Description

Vehicle Hire Coordinator / Customer Service Advisor

Job Market - Customer Service / Insurance

Vehicle Hire Coordinator/ Returns Team Coordinator - About the role

My client are going through an exciting period of growth and have a number of vacancies available for experienced Customer Service Advisors.

You will be responsible for arranging collection of vehicles, processing orders, completing reports and looking after a busy inbox, so you'll need to have experience in administration and customer service. A background in an insurance or credit hire business would be an advantage or desirable.

Full support and training will be given and there are plenty of internal progression opportunities

They also promote agile/remote working where possible

Vehicle Hire Coordinator / Customer Service Advisor - Key duties

Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.

Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.

To ensure priority offhires are actioned first to the profit of the business.

Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.

Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned.

Process hires using the company’s preferred supply chain via the in-house system.

Process delivery of the hire vehicle using the company’s in-house system.

Comply to all technical and regulatory processes and procedures.

Take responsibility for all incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.

Answering telephone calls appropriately and efficiently.

Vehicle Hire Coordinator / Customer Service Advisor - Key requirements

Previous experience in a busy administration and customer services role.

Proactive in solving problems and organising own workload.

Quick learner with a natural ability to understand processes and technical information.

A background in an insurance or credit hire business would be an advantage or desirable.

A good overall ability with technology including Microsoft office packages.