Training & Compliance Supervisor

Job Title - Training & Compliance Supervisor 

Reports to - Head of Compliance

Job Sector – Wealth Management

Job Location – Birmingham

Role Purpose

Provide support to ensure the delivery of an effective Training & Compliance function, where high standards are implemented and maintained. Identifying any potential risks that may damage the reputation, safety, security or financial position of the group.

Support with the development and implementation of processes and procedures to ensure the business is prepared to deal with any potential regulatory issues or threats.

Support adherence to both the FCA's and internal Training and Competence (T&C) Scheme, which requires firms to be able to demonstrate that relevant staff have the right qualities and competencies to carry out their responsibilities appropriately.

Support with the delivery training and ensure competency of new starters and Advisers, ensuring that employees are safe and competent in their roles in line with company, industry and regulatory standards.

General Contributions and Outputs

• Work closely with the Head of Compliance supporting all business areas across the group with compliance related issues
• Provide compliance guidance and training to relevant employees of the business
• Draft and update training & compliance policies and procedures
• Have confidence to challenge business decisions and processes to ensure that the business always remains compliant with FCA regulations, whilst also balancing commercial needs of the business
• Understand complex management and regulatory information and translate this into an easy to understand format for key stakeholders
• Conduct regular internal reviews or audits to ensure that compliance procedures are followed
• Provide detailed management information for reporting purposes
• Collate information for monthly meetings including file reviews, breaches, complaints and provide feedback where necessary
• Ensure any trading names are changed through the FCA
• Assist with sign off / implementation of internal policies, procedures and guidance
• Manage and maintain internal T&C resources.
• Support with projects as directed by the Head of Compliance
• Provide professional insight and suggestions with a view to creating process and performance efficiencies across the business
• Provide generalist compliance advice to the business and support with the mentoring and training of team members.
• Keep up to date with regulatory developments and maintain CPD records to evidence this.
• Advise senior management in a timely manner of:
  • Regulatory issues.
  • Any regulatory changes.
• Ensure that the firm can respond in a timely basis to requests for information from the Regulator.
• Comply at all times with the Compliance and Training and Competence procedures of the firm.
• Comply at all times with regulatory requirements.

Training & Compliance Monitoring

• Ensure that everyone connected to the firm’s regulated business has the skills, knowledge, and expertise to carry out their role appropriately (including non-advisory employees)
• With support from the Head of Compliance, develop clearly defined criteria and procedures, setting out the specific point when someone will be assessed as being competent. 
• Measure and report meaningful KPI’s which reflect the needs of the business and allow for measurement of potential risk to the business.
• Maintain appropriate records to evidence compliance with the FCA’s Training and Competency requirements. Documenting the all aspects, from the recruitment of individuals, induction and initial training, through to attaining and maintaining competency.
• Ensure that the MI generated from the activities is being considered and any risks identified are being dealt with.
• Ongoing development and improvement of a clear and comprehensive T&C scheme which is appropriately personalised to the needs of the business and evidences the competency of relevant individuals.
• Weekly file checks, maintain the grading system, regular review of files to maintain quality and identify potential training needs.
• Overseeing regular auditing to ensure compliance with FCA regulations.
• Interpret regulatory requirements and implement practical, compliant solutions.
• Keep up to date with regulatory developments and maintain CPD records to evidence this.
• Provide advice and guidance on all aspects of T&C including, file reviews,Consumer Duty gap analysis and implementation, financial promotion approval, recruitment guidance and implementation of T&C scheme.
• Ensure annual Fit & Proper assessments/ certification and code of conduct training records are robust and up to date.
• Oversee delivery of regulatory training to all team members e.g. AML and GDPR.
• Ensure the firm keeps up to date KPI data and management information, so that Consumer Duty reporting can be conducted at least annually.
• Ensure annual fit & Proper assessments/ certification and code of conduct training records are robust and up to date.

  Recruitment & Approved Persons

• Ensure that the firm’s recruitment / human resources policies (for example diversity and inclusion) meet the regulatory requirements and are adhered to
• Work with the HR/Operations department to ensure the firms recruitment and onboarding process is adhered to
• Ensure all relevant information is obtained before submitting to the FCA
• Submit applications to perform controlled functions within the business including Directors, Advisers and Non-Executive Directors.
• Complete Form C‘s for individual functions that are no longer required
• Ensure that all individuals performing a Senior Management Function receive regulatory approval before commencing duties.
• Ensure that the fitness and propriety of all individuals performing a certified function is reviewed on an annual basis.
• Review on an on-going basis the firm’s reporting lines to ensure any changes in personnel are reflected in the firm’s documentation and communicated to all staff and the FCA.
• Formally review job descriptions / key tasks for all individuals performing a controlled function at least annually.
• Ensure that all individuals performing a senior management or certification function are provided with a copy of the Regulator’s Code of Practice/Code of Conduct.

Complaints

• Ensure all staff (including new staff) are aware of the firm’s complaints handling procedures.
• Under instruction from the Head of Compliance, review any complaints against the firm and dealing with them in accordance with the Regulator’s complaints handling rules and withing Service level agreements.

• Where necessary liaise with clients to obtain a better understanding of the complaint
• Ensure complaint registers are maintained
• Complete detailed investigation of complaints, identifying and analysing the root cause and refer to the Head of Compliance with findings
• Liaise with 3^rd parties such as PI Insurer and the Financial Ombudsmen
• Issue final letters to clients after investigation
• Maintain accurate records of all correspondence in relation to complaints
• Liaise with providers/advisers/administration staff where necessary to resolve complaints
• Make appropriate offers to complainants including redress/ex-gratia payment and issue final letters

• Ensure all staff (including new staff) are aware of the firm’s procedures on financial
• Ensure all relevant records are maintained (register, copies of draft and published promotions etc).

Systems and Controls

Review any delegated activities on an on-going basis to ensure they are undertaken adequately and meet the firm’s needs. For example:

• Vulnerable client procedures
• Conflict of Interest policy
• Complaints procedures
• Social media policies

General Responsibilities

• Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times.
• Comply with the relevant Compliance, TCF, T&C (TRH Learning and Development Scheme), financial crime and Anti-Money Laundering Procedures of the Company at all times.
• Ensure that the firms procedures, systems and controls comply with the requirements of the Financial Services and Markets Act 2000, the FCA Statements of Principle & Code of Practice along with relevant FCA rules and guidance.
• Comply with GDPR requirements
• Keep up to date with all relevant product, legislative and technical changes, as required.
• Follow appropriate ethical standards within the business at all times.
• The role holder may from time to time be required to undertake reasonable additional or other duties as are necessary

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.