Technical Building Surveyor - Claims [Regional]
Location: Home based – UK Wide Vacancies
Technical Building Surveyor [Regional] – About the role
To assess damage for buildings insurance claims to determine whether claims should be accepted or declined, and to verify scope and quantum for accepted claims. To provide technical support for building damage elements of claims and first stage support to the Customer Services Team for claims with FOS complaints. To carry out audits for the local contractors assisted by the Supply Chain Manager.
Technical Building Surveyor [Regional] – Key duties
Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person
Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons
First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision.
Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit
Provide technical support within the Surveying Team on building repairs, methodology and pathology
Validate customer invoices/quotations using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.
To visit large loss claims and produce an accurate report and scope of works on Xactware.
Audit and oversight of our Surveyor Network and Contractors with Supply Chain Manager assistance. This will include auditing their current and aged claims from cradle to grave identifying any leakage from the surveyor scope and through any variations submitted by the contractor. This will consist of desk and site visits and will include all aspects of the claim right through the claim journey.
Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required
Technical Building Surveyor [Regional] – Key requirements
Qualifications in surveying such as HNC or similar would be advantageous
Demonstrable ability in numeracy skills & written English.
A minimum of 5 years construction experience, trade background considered
Estimating/surveying experience within insurance is essential
Experience of Xactware or other estimating software desirable
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.