Job Title - Subsidence & Technical Team Manager – Home Based
Job Market – Insurance Claims
Subsidence & Technical Team Manager – About the role
Our clients are looking for a dynamic professional to lead and inspire their Subsidence Engineers and Technical Team, delivering exceptional services for both domestic and commercial insurance claims.
In this pivotal role, you’ll ensure streamlined processes, compliance with SLAs, and outstanding customer experiences.
Subsidence & Technical Team Manager – Key duties
Technical Leadership: Oversee complex insurance claims, guiding your team to deliver accurate assessments and effective solutions.
On-Site Expertise: Occasionally support surveying services and visit damaged properties to evaluate technical and insurance requirements for reinstating buildings.
Strategic Impact: Drive operational efficiency while maintaining the highest standards of professionalism and customer care.
Lead and develop a team of desk-based engineers and a technical field team.
Attend client meetings and represent the company professionally.
Drive performance to meet SLA targets and audit requirements.
Provide training and technical guidance to internal teams and external surveyor networks.
Production of management information on a monthly basis.
Manage a portfolio of complex subsidence claims from inspect to resolution.
Promote best practice and continuous improvement within the Subsidence Operations team.
To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
Subsidence & Technical Team Manager – Key requirements
Educated to degree level in an appropriate discipline, e.g. Civil Engineering, Structural Engineering, Building Surveying, or similar.
Enthusiastic
Excellent communication skills and articulation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.