Senior Claims Handler

Job Description

Senior Claims Handler

Job Market - Insurance Claims

Senior Claims Handler - About the role

You will be responsible for the day to day management of claims assigned to them and expected to service to a high standard within a designated authority and ideally will come with a wealth of experience and technical competence within the Lloyd’s / London Market handling primary and reinsurance claims. Established claims file management skills together with excellent working knowledge of market systems and processes is essential. Being able to deliver outstanding levels of customer service (both internal and external) along with the ability to add value through contributing to the development and build out of the team is also key to this role.

Senior Claims Handler - Key duties:

Adjust, assess and manage assigned claims within own defined authority.

Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained throughout the claim’s life cycle.

Ensure that claims are handled proactively and at all times in accordance with Claims management Guidelines.

Setting of file strategies and negotiating settlement in accordance with policy terms.

Ensure compliance with Lloyd’s Minimum Standards and all regulatory and statutory requirements relating to claims handling at all times.

Ensuring large and complex claims are managed / escalated correctly, referring appropriately for support / guidance where needed.

Prompt reporting on large losses both internally and to reinsurers.

Attend market claims meetings as required.

International travel as required.

Assist with reviews of Vendor panels.

Peer, TPA and vendor auditing as required.

Liaise with brokers, stake holders and policy holders as required.

Support the Head of Claims by contributing to claims strategies and the underpinning of infrastructure to meet the needs of the Syndicate in line with its growth plans.

Mentoring and coaching of more junior team members including referral support.

Senior Claims Handler Key requirements

Relevant experience in a range of classes of Commercial / specialty insurance within the Lloyd’s / London Market.

Good understanding of reinsurance and reinsurance disputes.

Strong track record in managing lawyers, loss adjusters and other significant service providers in relevant markets.

Understanding of Cat. event management procedures and experience in large loss management.

Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities.

Strong knowledge of key business systems and processes within the Lloyd’s Market.

Working knowledge of ECF2 / Writeback systems.

Strong knowledge of the legal system in England & Wales and working knowledge of the legal systems in the United States of America. Claims Adjuster