Job Title - Reinsurance Account Handler
Job Market - Facultative and/or Treaty Reinsurance
Role Purpose:
Supports the team to deliver an excellent and comprehensive support for new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.
Key Accountabilities:
Environment, Customer Focus and Relationships:
Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
Provides support and assistance to senior colleagues and/or their clients on request
Deals with, or refers, client enquiries, renewals and mid-term adjustments
Develops strong relationships with immediate Team and the wider Business Unit
Solicits advice and guidance, when appropriate, from their line manager
Behaves with all clients fairly and ethically
Shares information that could be beneficial to the Operating Entity/Group
Technical:
Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
Liaises with clients and ensures client queries are resolved in a timely manner
Responds to market and third-party queries as appropriate
Is aware of, and satisfies, territory, tax and legislation requirements
Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
Takes responsibility for data entry and chasing subjectivities where required
Liaises with support technicians and IBA as required
Ensures up to date records are maintained at all times on the Company system
Knows when to seek guidance from senior members of the team
Policy, Process and Procedures:
Works within agreed parameters and uses relevant systems to ensure documentation/ communications adhere to company procedure/compliance requirements and provide an adequate audit trail
Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
Ensures appropriate due diligence checks are conducted in line with company procedures
Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process
Planning/Reporting:
Works with minimal guidance to organise own work activities to ensure that personal and team objectives are achieved
Manages and reports on monthly budget forecasts
Participates in team meetings as required, reporting on business progress within their area of expertise
Manages assigned projects and contributes to other projects as required
Provides relevant management information to senior managers
People Management/Personal Development:
Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or
Group’s requirements
Maintains accurate records and deals with correspondence appropriately
Operates in an honest, professional and ethical manner
Strictly adheres to the Group Employee Code of Conduct
Completes all relevant regulatory training
Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Person Specification:
Knowledge/Experience:
Understands general and legal principles of Reinsurance
Understands the relevant regulatory and legal frameworks
Knowledge of the market including an awareness of competitors, specific territory
knowledge, cultural awareness
Relevant experience in an account handling
Good understanding of Team objectives and how own role contributes to these
Skills/Behaviours:
Customer focused approach
Numerate and literate
Good communication and interpersonal skills
Able to work independently and use initiative
Able to work flexibly to achieve tight deadlines/targets with good organisation skills
Computer literate
Analytical and able to solve problems
An attention to detail and willingness to learn
Calm and resilient under pressure
Able to positively react to change
Is a team player, networks and able to build sustainable relationships
Able to build sustainable working relationships
Qualifications:
GCSE Maths and English (or equivalent)
A levels (desirable)
Working towards or has attained ACII (although this is not critical)
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.