Motor Claims Handler (Night Shift) - Home Based

Job Description

Motor Claims Handler (Night Shift) - Home Based

Job Market - Insurance Claims

Motor Claims Handler (Night Shift) - About the role

My client are looking to recruit Night Shift FNOL Claims Handler to join their 24/7 FNOL (First Notification of Loss) team.

As a FNOL Claims handler, you will be taking new Motor claim notifications via telephone, email or post and ensuring all relevant details are captured accurately and the claim progresses appropriately.

Motor Claims Handler (Night Shift) - Key duties

Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country

Composing professional and informative letters and other written correspondence

Efficiently handle insurance claims and related product claims, whilst following standard procedures

Ensure compliance with our contractual and regulatory requirements

Record full and accurate information within our systems

Identify cases where we have reasons to consider further investigation relating to fraud or causation

Be confident when creating new cases and liaising with policyholders to obtain the relevant claims details of cases not previously reported

Be capable of validating claims against policy information to ensure Indemnity verified

Identifying the most appropriate repair method and instructing the relevant repair specialist

Be able to demonstrate your ability to influence and manage relationships with key stakeholders and your peer group, remaining positive and enthusiastic when dealing with difficult and challenging situations

Motor Claims Handler (Night Shift) - Key requirements

A professional and adaptable communication style - both written and verbal

Efficient administrative skills

Strong numeracy, literacy, and IT skills

A proactive attitude, and an enthusiastic approach

Previous experience of working night shift patterns would be preferred although not essential

The shifts involve working on a 4 day on/4 day off rota including weekends and Bank Holidays based across two shift patterns of 4pm - 2am and 10:30pm - 8:30am