Motor Claims Handler
Are you an experienced Motor Claims Handler looking for your next opportunity in the UK insurance industry? We are recruiting on behalf of a leading motor insurance provider for a skilled and customer-focused Motor Insurance Claims Handler to manage a varied portfolio of motor claims, including fire, theft, accidental damage, third-party claims, credit hire, salvage, and indemnity.
This is an excellent opportunity for someone with experience in motor insurance claims handling who enjoys delivering outstanding customer service while managing claims efficiently from first notification through to settlement.
Key Responsibilities
As a Motor Claims Handler, your duties will include:
- Proactively managing motor insurance claims, including fire, theft, accidental damage, and third-party claims throughout the full claims lifecycle.
- Handling claims on behalf of motor underwriters across a diverse portfolio of insured risks throughout the UK.
- Providing expert advice to policyholders, guiding them through the claims process and recommending the most appropriate route to settlement.
- Delivering cost-effective claims settlements while maintaining exceptional customer service standards.
- Liaising with insurers, underwriters, engineers, brokers, solicitors, leaseholders, and policyholders, ensuring all parties are kept fully informed.
- Negotiating and settling third-party motor claims efficiently and professionally.
- Obtaining all relevant documentation, evidence, photographs, and media required to assess liability and validate claims.
- Managing claim costs while ensuring compliance with insurer guidelines and regulatory requirements.
- Ensuring all claims are handled in line with Treating Customers Fairly (TCF) principles and FCA regulations.
- Supporting company values by maintaining the highest professional and ethical standards throughout the claims process.
Skills & Experience Required
The successful Motor Claims Handler will have:
- Previous experience in motor claims handling within the insurance sector.
- Strong knowledge of Credit Hire, Salvage, Indemnity, Liability, Third-Party Claims, and Motor Insurance Claims.
- A solid understanding of motor underwriters' terms and conditions and the ability to validate claims accurately.
- Excellent customer service and communication skills with a compassionate and professional approach.
- Strong negotiation skills and the ability to achieve fair, prompt, and cost-effective claim settlements.
- Excellent written and verbal communication skills.
- The ability to manage a busy claims caseload independently while meeting service level agreements.
- A proactive attitude with strong organisational and problem-solving abilities.
- The flexibility to adapt within a fast-paced insurance environment.
- Excellent numeracy, literacy, and attention to detail.
Why Apply?
This is a fantastic opportunity to further your career within motor insurance claims, working alongside experienced professionals in a supportive and collaborative environment. If you have experience as a Motor Claims Handler, Motor Claims Advisor, Insurance Claims Handler, or Motor Insurance Claims Specialist, we'd love to hear from you.
Diversity & Inclusion
Our client is committed to building a diverse, inclusive, and welcoming workplace. We recruit from the widest possible talent pool, ensuring our recruitment, assessment, and selection processes are fair, transparent, and based solely on merit.
We treat colleagues, candidates, clients, and business partners with equality, fairness, dignity, and respect, regardless of age, disability, race, religion or belief, sex, gender identity, sexual orientation, marital status, pregnancy, or family circumstances.
A copy of our Diversity & Inclusion Policy is available upon request.