Motor Claims Handler – Remote Working

Job Title: Motor Claims Handler
Location: Remote Working / UK
Job Market: Insurance Claims / Motor Insurance
Job Type: Remote Motor Claims / Claims Handling

Motor Claims Handler – About the Role

Our client is seeking an experienced Motor Claims Handler to join their team on a fully remote working basis.

This is an excellent opportunity for an experienced Motor Claims Handler, Motor Claims Adjuster or Motor Insurance Claims Professional with a strong understanding of motor insurance claims, Credit Hire, Salvage, Indemnity and Third-Party Claims.

You will be responsible for proactively managing motor insurance claims from notification through to settlement, working on behalf of Motor Underwriters who insure a diverse portfolio of motor risks across the UK.

The successful Motor Claims Handler will deliver professional claims management, provide clear advice to policyholders, control claims costs and ensure an excellent customer experience throughout the entire motor claims lifecycle.

Motor Claims Handler – Key Duties and Responsibilities

As a Remote Motor Claims Handler, your responsibilities will include:

• Proactively manage motor insurance claims from first notification of loss through to final settlement.
• Handle fire, theft, accidental damage and other motor claims efficiently and professionally.
• Manage the complete motor claims journey on behalf of Motor Underwriters.
• Provide comprehensive motor claims advice and guidance to policyholders.
• Assess claims and advise customers on the appropriate course of action to achieve a fair and efficient settlement.
• Review policy coverage, terms and conditions and indemnity when validating claims.
• Manage and control motor claims costs, achieving economical and cost-effective settlements.
• Maintain a strong focus on customer service and customer experience throughout the claims lifecycle.
• Liaise with insurers, Motor Underwriters, policyholders, leaseholders, engineers, brokers and solicitors.
• Provide regular and accurate claims updates to customers and relevant stakeholders.
• Negotiate and adjust Third-Party motor claims.
• Obtain and review relevant claims documentation, photographs, videos, media, estimates and supporting evidence.
• Investigate and assess claims to establish liability, coverage and appropriate settlement.
• Manage Third-Party claims, Credit Hire and Salvage matters.
• Ensure claims are handled efficiently, accurately and in accordance with relevant regulatory and compliance requirements.
• Apply Treating Customers Fairly (TCF) principles throughout the claims handling process.
• Maintain accurate claims records and documentation.
• Work to the highest professional standards while supporting company values, procedures and policies.
• Identify opportunities to improve motor claims processes, customer service and operational efficiency.

Motor Claims Handler – Essential Skills and Experience

The ideal Motor Claims Handler will have:

• Previous experience working within motor insurance claims handling.
• Strong working knowledge of the motor claims lifecycle.
• Experience handling fire, theft, accidental damage and motor damage claims.
• Knowledge of Credit Hire claims.
• Understanding of Salvage and vehicle disposal processes.
• Knowledge of Indemnity and policy coverage.
• Experience dealing with Third-Party motor claims and liability.
• Understanding of Motor Underwriter terms and conditions.
• Experience assessing policy coverage and determining appropriate claims actions.
• Strong understanding of cost-effective motor claims settlement.
• Excellent customer service and communication skills.
• Ability to communicate complex claims information clearly and accurately.
• Strong written and verbal communication skills.
• Excellent numeracy and literacy skills.
• Strong attention to detail and claims accuracy.
• Ability to independently manage an allocated claims workflow and caseload.
• Excellent organisation and time-management skills.
• Ability to prioritise claims effectively and meet required deadlines.
• A positive and proactive approach to claims management and customer service.
• Ability to work collaboratively within a remote motor claims team.
• Willingness to adapt to change and identify opportunities for continuous improvement.

Motor Insurance Claims Expertise

The successful candidate should have practical knowledge of:

• Motor Insurance Claims
• Motor Claims Handling
• Motor Claims Management
• Motor Damage Claims
• Vehicle Damage Claims
• Fire Claims
• Theft Claims
• Accidental Damage Claims
• Third-Party Claims
• Third-Party Liability
• Credit Hire
• Salvage
• Indemnity
• Policy Validation
• Claims Assessment
• Claims Investigation
• Claims Negotiation
• Claims Settlement
• Motor Underwriting
• Motor Insurance Policy Terms and Conditions
• Claims Cost Management
• Claims Cost Control
• Customer Claims Management
• Claims Documentation
• Claims Evidence
• Motor Engineers
• Vehicle Assessments
• Insurance Brokers
• Solicitors
• Policyholders

Remote Motor Claims Handler – Customer Service

Customer service is a key part of this Motor Claims Handler position.

You will be expected to provide a professional, compassionate and supportive service to policyholders throughout what can often be a stressful claims experience.

The successful candidate will demonstrate empathy, professionalism, clear communication and strong customer relationship skills, while maintaining commercial awareness and ensuring claims are settled efficiently and fairly.

Motor Claims Compliance and Regulatory Requirements

The role requires a strong understanding of regulatory standards and the importance of compliant insurance claims handling.

The successful Motor Claims Handler will ensure claims are managed in accordance with applicable regulatory requirements, internal procedures and company policies, including the principles of Treating Customers Fairly (TCF).

Accuracy, documentation, customer outcomes and professional claims management are essential throughout the claims process.

Remote Working Motor Claims Career Opportunity

This Remote Motor Claims Handler role offers an excellent opportunity for an experienced insurance professional to develop their career within motor insurance claims management.

You will work with Motor Underwriters, insurers, brokers, policyholders, engineers and solicitors, gaining broad exposure to motor claims and developing your expertise across the complete claims lifecycle.

The role is particularly suited to candidates searching for:

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Equality, Diversity and Inclusion

Along with our client, we are committed to building a diverse and inclusive workforce and recruit from a wide available pool of talent.

Our hiring, assessment and selection process is designed to be fair, inclusive and free from bias, ensuring the right person is selected based on merit, skills, experience and suitability for the role.

We treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our Diversity & Inclusion (D&I) Policy can be made available upon request.