Job Title - Motor Claims Capture Agent / Third Party Capture Agent
Job Location - Solihull / Birmingham
Contract Type - Permanent
Our client are looking to recruit a Third Party Capture Agent to join their team in Solihull. Good overall motor claims experience and a background in administration and customer services roles would be advantageous.
This is a permanent role and consists of a 40 hours per week contract. The shift pattern will rotate to cover between 08:00 and 19:00 Monday to Fridays, and Saturdays 09:00 to 15:00 on a rota basis with a 30 minute lunch break.
Duties & Responsibilities:
- Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim.
- Providing vehicle replacement and repair solutions to customers that have been involved in a motor incident on behalf of several high profile insurers
- Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements.
- Provide advice to client regarding the claim and any additional services offered by the business.
Skills & Experience:
- Previous experience in a busy administration and customer services role is desired
- Proactive in solving problems and organising own workload.
- A quick learner with a natural ability to understand processes and technical information.
- A background in an insurance or credit hire business
- A good overall ability with technology including Microsoft office packages.
- A good standard of education