Head of Motor Claims

Job Description

Job Title - Head of Motor Claims

Job Market - Insurance

Job Location - London 


Head of Motor Claims - About the role

To work as part of a market-leading central technical function which manages indemnity control and case reserving adequacy. To develop and implement strategy based on comprehensive analysis, driving performance and identifying internal or external risks, threats and opportunities in controlling claims leakage.

You will operate as part of the Claims leadership team in ensuring that groups first party claims customer proposition is delivered effectively, and that its operations in relation to first party claims are compliant with both internal policies and legal or regulatory requirements.

Head of Motor Claims - Key duties

Supporting the loss ratio performance by managing the average claim severity cost for first party claims against plan through developing and implementing leakage control initiatives.

Ensuring that case reserving for first party claims is appropriate in line with the reserving philosophy, understanding reserving performance and making recommendations to develop the philosophy as appropriate.

Using granular knowledge of the group’s vehicle portfolio, its underwriting and distribution strategies in order to anticipate trends and identify areas requiring remedial action or offering opportunity for improvement in claims management.

Enhancing customer proposition and delivery of this through identification of repair and mobility fulfilment improvements and associated processes.

Developing effective processes in all respects of first party claims including but not limited to subrogation, total loss, theft and salvage claims.

Demonstrating a market-leading knowledge of existing and developing practices.

Engaging the internal Claims operations in driving improvements and performance management in relation to these responsibilities.

Engaging the Underwriting and Distribution functions in supporting these responsibilities and adding value to their outputs in relation to loss ratio performance and customer proposition fulfilment in so far as first party claims are concerned.

Working in collaboration with the Finance Business Partners in devising insightful management information. Working effectively with external auditors and actuaries on interpretation of, and actions relating to, management information

Head of Motor Claims - Key requirements

Strong Numeracy and data analysis in relation to portfolio performance at Claims and Underwriting levels.

Ability to draft professional, articulate, well-structured and accurate reports to formal committee standard.

Business acumen.

Ability to use Microsoft Products.