General Manager / Operations Manager
Job Market - Care Home Sector
General Manager / Operations Manager - About the role
The General Manager will be an inspirational leader, to direct and manage service and business operations across the organisation. Working closely with external partners and linked providers and responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements achieving high quality and positive outcomes for service users.
General Manager / Operations Manager - Key duties
This is a senior role within the Company. You will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with counterpart roles in other organisations, and contributing to joint development and working groups locally and regionally. The post holder will also work with the Managing Director, as part of a Senior Management Team, to implement the strategic plans and overall management the Group ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The General Manager will be required to represent the organisation at a senior level both internally and externally.
Key Role & Functions
Provide leadership to Area Managers and Managers.
Directing the high standard of care to achieve outstanding grade in CQC standards.
Implement all the menu of care spectrum (Long term requirements / Short term requirements / End of life care)
Excel compliance and CQC requirements in these spectrums
Directing to Area Managers and Home Managers to attain the optimum level of care with zero tolerance for safeguarding (MCA, DOLs etc.), Health & Safety (including COVID-19), all other statutory policies and requirements.
Support staff (all grades) with oversight.
Linking with Departments (HR, Maintenance and Accounts) ensuring financial KPI’s are met.
Ensuring KPI’s are met on: Occupancy / Staffing with no agency including recruitment / Documentation (all aspects) / Zero tolerance of complaints, safeguarding, whistleblowing, compliance issues and related issues
Quality assurance systems in place
Maintaining occupancy in excess of 85%.
Maintaining relationships with CQC, Compliance and other authorities on a monthly basis.
General Manager / Operations Manager - Key requirements
A graduate relevant to Management and Care. Must have a minimum of NVQ level 5 in care.
Minimum 3 years direct experience of operational management in a group of care homes and service providing organisation
Experience of managing statutory contracts & sub-contracts
Experience of contractual performance management
Experience of project planning
Evidence of successful collaborative working with public sector senior managers, professional practitioners and / or commissioners
Workforce planning and development. Leadership to motivate staff, enthuse and lead staff effectively within a rapidly changing environment
Strong skills in finance and budget management
Knowledge of Health & Social Care operating environment and key current issues and opportunities
Good understanding of H&S, QA and Safeguarding processes and application