General Manager / Operations Manager

Job Description

General Manager / Operations Manager

Job Market - Care Home Sector

General Manager / Operations Manager - About the role

The General Manager will be an inspirational leader, to direct and manage service and business operations across the organisation. Working closely with external partners and linked providers and responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements achieving high quality and positive outcomes for service users.

General Manager / Operations Manager - Key duties

This is a senior role within the Company. You will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with counterpart roles in other organisations, and contributing to joint development and working groups locally and regionally. The post holder will also work with the Managing Director, as part of a Senior Management Team, to implement the strategic plans and overall management the Group ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The General Manager will be required to represent the organisation at a senior level both internally and externally.

Key Role & Functions

Provide leadership to Area Managers and Managers.

Directing the high standard of care to achieve outstanding grade in CQC standards.

Implement all the menu of care spectrum (Long term requirements / Short term requirements / End of life care)

Excel compliance and CQC requirements in these spectrums

Directing to Area Managers and Home Managers to attain the optimum level of care with zero tolerance for safeguarding (MCA, DOLs etc.), Health & Safety (including COVID-19), all other statutory policies and requirements.

Support staff (all grades) with oversight.

Linking with Departments (HR, Maintenance and Accounts) ensuring financial KPI’s are met.

Ensuring KPI’s are met on: Occupancy / Staffing with no agency including recruitment / Documentation (all aspects) / Zero tolerance of complaints, safeguarding, whistleblowing, compliance issues and related issues

Quality assurance systems in place

Maintaining occupancy in excess of 85%.

Maintaining relationships with CQC, Compliance and other authorities on a monthly basis.

General Manager / Operations Manager - Key requirements

A graduate relevant to Management and Care. Must have a minimum of NVQ level 5 in care.

Minimum 3 years direct experience of operational management in a group of care homes and service providing organisation

Experience of managing statutory contracts & sub-contracts

Experience of contractual performance management

Experience of project planning

Evidence of successful collaborative working with public sector senior managers, professional practitioners and / or commissioners

Workforce planning and development. Leadership to motivate staff, enthuse and lead staff effectively within a rapidly changing environment

Strong skills in finance and budget management

Knowledge of Health & Social Care operating environment and key current issues and opportunities

Good understanding of H&S, QA and Safeguarding processes and application