Job Title – Customer Service Team Leader
Job Location - Brentwood
The role will require a flexible working approach ideally someone who already has a good background history of the role/or similar role and can buy into the company values.
Due to the fast-paced environment you will need to be highly organised due to the high demands this role sometimes requires.
Responsibilities include but not limited to:
- Ensure that all service calls are taken in a timely manner.
- Ensure that the Call Centre shift rota pattern is fully staffed at all times.
- Managing Call Centre Agents holiday rota & sickness.
- Ensuring that all jobs for all work carried out by our engineers & subcontractors are completed and kept up to date.
- Ensuring that the relevant reports are in place, up to date and added to the system in time.
- Speaking with engineers and customers on a daily basis both by phone and by email.
- Scheduling engineers daily work within the designated areas.
- To assist with any administrative duties as required.
- To assist Call Centre Agents where necessary.
- To assist the Directors, Contract Managers, Supervisors, Operational and Support Colleagues with a range of other duties and responsibilities as and when required.
Working Hours
Monday to Friday with weekly alternating shifts – Week 1 - 7am to 3pm Week 2 - 12pm to 8pm– you will also be required to work weekends or bank holidays to cover holiday and sickness absence when required.
Safety
- To work safely at all times ensuring the safety of your colleagues and all those working around you.
- To comply with the requirements of the companies Health and Safety Environmental and Quality policies and procedures.
Other
- To maintain consistent and professional attendance, punctuality and personal appearance.
- To pursue the personal development of skills and the knowledge necessary for the effective performance of the role.