Job Title - Client Service Manager – Motor Insurance
Job Market – Insurance Claims / Client Services
Job Location - Remote Working - West Midlands
Client Service Manager – Motor – About the role
You will be a vital day-to-day point of contact for insurance market clients, bringing claims and TPA experience and building strong relationships with technical and procurement teams within client organizations to establish yourself as a trusted advisor. You will understand client needs and champion those needs internally to ensure first-class service delivery.
Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship – involved with coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
Client Service Manager – Motor – Key duties
Client Relationship Management:
Service Delivery:
Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly
Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
Performance Management and Reporting
Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
Proactive Engagement
Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients
Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.
Client Service Manager – Motor – Key requirements
Relationship management experience in the insurance industry
Knowledge of the motor insurance claims market
Third Party Administration (TPA) experience essential
Confident communicator capable of building relationships
Ability to work proactively and autonomously to understand and respond to client challenges
Sound understanding of MI reporting
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.