Client Operations Administrator

Job Description

Client Operations Administrator – Lloyd’s Market Insurance 

Job Market – Insurance Operations

Location - London


Client Operations Administrator – About the role

The primary purpose of this role is to provide administrative support to the Client Operations Manager and take responsibility for a number of operational processes. 

Client Operations Administrator – Key duties

Provide ad hoc administrative support for the client operations manager when required the Head of Operations team

Act as Secretary to the Assurance Working group (AWG)

Assist with the preparation of the agendas and packs for internal committees and working groups.

Support the Operations team with client quarter end reporting and processes

Write up minutes of client Operational meetings both internal and external and monitor, track and close actions

Prepare annual client oversight schedules, monitor progress against them, update and inform client Operational and Assurance managers of any delays or the outcome of reviews.

Produce client quarterly performance metrics and collate monthly interventions from technical teams for reporting.

Outsourcing oversight - monitor and maintain the outsource register, undertake annual review and assessment and raise results to Client Operational Manager 

Client Operations Administrator – Key requirements

Proactive with good problem-solving skills using own initiative and judgement.

Inquisitive as to understanding the operational nature of the Lloyd’s Market and clients

Excellent communication skills, including taking and responding verbally to queries from clients together with a good command of written English. 

Excellent organisational skills to manage multiple tasks.

Numerate with a high level of accuracy and attention to detail. 

Highly personable, good team player, with the ability to easily build strong working relationships with all levels of staff and external clients.

Preferably has a basic understanding of the Lloyd's market or an intention to learn.

Excellent knowledge of MS Office packages including Outlook, Word, Excel and PowerPoint.