Claims Handler - Lloyd's / ECF / CLASS

Job Description

Claims Handler - Lloyd’s / ECF / CLASS

Job Market - Insurance Claims


Claims Handler - About the role

To provide a quality Claims service to my client’s Agents and Underwriters in order to ensure the Customer is treated fairly in all transactions and correspondence

Claims Handler - Key duties

To receive new claims advice from producing brokers and obtain the relevant policy details from the internal system and identify the appropriate insurer

Register new claims, providing acknowledgement and claims reference to producing brokers

Advise insurer of new claim through already established procedure

Receiving further claims information on existing claims and providing this to insurers

Maintaining and updating of claims files

Set up new claims on ECF and processing of subsequent advice and payment requests on ECF

To liaise with Finance Dept. regarding claims payments to policyholders and other third parties

Preparation of claims experiences for the placing brokers

Liaison with producing brokers regarding general claims matters, updates etc.

Preparation of Bordereaux for selected insurers as requested

Maintain an effective diary system

To instruct solicitors/adjusters where required

To report any claim where you identify, or have been advised of, potential coverage issue to Claims Manager

To report any claim where you identify any issues with external service providers

Claims Handler - Key requirements

General knowledge of Insurance - Advanced

FSA rules and regulations - Intermediate

Sanctions and Prevention of Money Laundering - Intermediate

Lloyd’s and London Market - Advanced

Professional Indemnity Insurance - Intermediate

Property / Liability Insurance - Advanced

CLASS and ECF systems - Advanced

IT Skills - Microsoft Excel, Outlook, Word - Advanced