Claims Handler - Lloyd’s / ECF / CLASS
Job Market - Insurance Claims
Claims Handler - About the role
To provide a quality Claims service to my client’s Agents and Underwriters in order to ensure the Customer is treated fairly in all transactions and correspondence
Claims Handler - Key duties
To receive new claims advice from producing brokers and obtain the relevant policy details from the internal system and identify the appropriate insurer
Register new claims, providing acknowledgement and claims reference to producing brokers
Advise insurer of new claim through already established procedure
Receiving further claims information on existing claims and providing this to insurers
Maintaining and updating of claims files
Set up new claims on ECF and processing of subsequent advice and payment requests on ECF
To liaise with Finance Dept. regarding claims payments to policyholders and other third parties
Preparation of claims experiences for the placing brokers
Liaison with producing brokers regarding general claims matters, updates etc.
Preparation of Bordereaux for selected insurers as requested
Maintain an effective diary system
To instruct solicitors/adjusters where required
To report any claim where you identify, or have been advised of, potential coverage issue to Claims Manager
To report any claim where you identify any issues with external service providers
Claims Handler - Key requirements
General knowledge of Insurance - Advanced
FSA rules and regulations - Intermediate
Sanctions and Prevention of Money Laundering - Intermediate
Lloyd’s and London Market - Advanced
Professional Indemnity Insurance - Intermediate
Property / Liability Insurance - Advanced
CLASS and ECF systems - Advanced
IT Skills - Microsoft Excel, Outlook, Word - Advanced