Claims Business Manager

Job Description

Job Title: Claims Business Manager

Job Market: Insurance Claims



Claims Business Manager - About the role

Manage the technical performance of claim types as directed through development of commercial opportunities based on market, legal and technical knowledge and provide business ownership for its major supply chain contracts.

Understand the business results and take anticipative or remedial action in relation to a head of damage’s financial performance and major supply chain influences within this.

Provide technical guidance relating to Claims and oversee processes with technical or financial implications and consider and implement effective counter-fraud strategies in relation to claim types as directed.

Make recommendations to the Heads of function and Procurement for optimal contract terms. To participate as required in the new contract / renewal and mid-term negotiation process.

Ensure that major supply chain partners represent the values and that the brand is protected in relation to their actions, including but not limited to TCF and legal or regulatory requirements.

Claims Business Manager - Key duties

Provide technical performance management for the relevant head of damage including ownership of its major supply chain contracts.

Understand and respond to business results, market, legal and technical developments for the relevant head of damage.

Track management information making appropriate recommendations for improvements. Make submissions to internal committees.

Manage the optimal financial performance of major supply chain contracts including indemnity control, cashflow management and penalty avoidance.

Ensure that the company’s zero tolerance policy towards counter-fraud is considered in all processes.

Network across relevant markets to develop relationships for the benefit of the group, ensuring that contractual relationship management complies with Procurement best practice.

Work with operational service delivery owners to require those major suppliers which provide customer service to represent the brand and provide capability which meets the quality and service standards required under the contract.

Hold review meetings with major supply chain partners to hold them to account for contractual commitments in the interests of all stakeholders. Ensure that interfaces with major suppliers meet business requirements for management information, standards adherence and complaint resolution.

Oversee such process changes as may impact financial performance and ensure that they are appropriately deployed into business as usual and documented.

Identify mid-term commercial opportunities or issues requiring contract variation, liaising with Procurement where appropriate. To take advantage of income generating opportunities relating to the provision of claims services if and where these align with group strategy and legislation or regulation

Embody and amplify the values in all aspects of day to day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with values

Claims Business Manager - Key requirements

Generic motor insurance policy knowledge.

Landmark legislation and court decisions as they relate to motor insurance practice.

Vehicle repair market.

Third party market.

Contract structures.

Commercial structures.

Regulatory requirements.


Claims Business Manager - The ideal candidate

Will come with a solid Motor Claims background with a sound analytical understanding and the ability to enhance Management Information so the business can make more informed decisions going forward.

The team performance manager a panel of approved repairers, and you will also be required to negotiate future business tenders.