Casualty Desk Liability Claims Handler – Stoke-on-Trent | Hybrid

Job Market: Casualty Claims | Liability Claims | Insurance Claims | EL / PL Claims | Personal Injury Claims

Casualty Desk Liability Claims Handler – About the Role

We are recruiting for an experienced Casualty Desk Liability Claims Handler to join a professional Casualty Claims and Insurance Claims team based in Stoke-on-Trent.

This hybrid Casualty Desk Liability Claims Handler role would suit an experienced Liability Claims Handler, Casualty Claims Handler, Insurance Claims Handler or Claims Professional with strong EL, PL and liability claims experience.

You will proactively manage a portfolio of Casualty and Liability Claims, providing a high-quality claims service and managing claims from notification through to resolution.

Key Duties & Responsibilities

• Establish insurance cover and indemnity for claims.
• Register and accurately maintain claims and MI data.
• Investigate Casualty and Liability Claims through desktop assessment or by instructing loss adjusters and investigators.
• Assess and determine liability, indemnity and quantum.
• Handle Employers Liability (EL) and Public Liability (PL) claims.
• Manage personal injury claims, valuation and settlement negotiations.
• Negotiate claim settlements within agreed authority levels.
• Ensure compliance with legal timescales and client SLAs.
• Maintain accurate claims records and proactively manage caseloads.
• Build strong relationships with clients and external stakeholders.
• Attend client claims review meetings where required.
• Deliver positive claims outcomes within a fast-paced insurance environment.

Skills & Experience

The ideal candidate will have:

• Proven Casualty Desk Liability Claims Handling experience.
• Strong experience handling Casualty, EL and PL Claims.
• Knowledge of policy wording, indemnity and claims processes.
• Understanding of Civil Procedure Rules and MOJ Protocols.
• Knowledge of current case law and personal injury valuation.
• Experience with claims negotiation and settlement.
• Strong communication, administration, numeracy and IT skills.
• A proactive, adaptable and customer-focused approach.
• The ability to manage a busy Casualty Claims caseload and deliver results in a fast-paced environment.

Location: Stoke-on-Trent, Staffordshire

Working Arrangement: Hybrid

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Apply Today

If you are an experienced Casualty Desk Liability Claims Handler, Liability Claims Handler, Casualty Claims Handler or Insurance Claims Professional with strong EL / PL, personal injury, liability and claims settlement experience, apply today for this hybrid opportunity in Stoke-on-Trent.