Business Services Manager - Lloyds Market Insurance

Job Description

Business Services Manager

Job Market - Insurance / Lloyd’s Market



Business Services Manager - About the role

This role is responsible for managing the Business Services Team and overseeing all aspects of Business Partner services and performance.

Business Services Manager - Key duties

Manage the evolution of the business services team in order to perform the functions and tasks required to support the operating model as required

Manage the Business Services Team ensuring optimum service, support and outputs are provided to customers

Manage the Business Services Team to deliver day to day activities that monitor Business Partner services and performance

Produce and deliver annual team plans

Develop capability and flexibility of resources to ensure the team can respond to demands

Provide coaching and produce training material as required to enable the delivery of services to the standard and quality required

Lead and manage continuous improvement activities and contribute to and enable a culture of continuous improvement within the team

Produce MI that enables efficient and effective management of the Business Services Team and informs opportunities for continuous improvement in Business Services Team service delivery and Business Partner services and performance.

Build and strengthen relationships with Business Partners to gain trust and deliver the principle that the business partner is an extension of the team

Regulatory responsibilities

Support the Board in maintaining a corporate culture, policies and procedures

Business Services Manager - Key requirements

Lloyd’s Market experience

Track record in managing a team

Strong IT Skills - at least intermediate Excel & Word

Comfortable with using in-house underwriting management systems

Insurance qualifications